Does your practice environment support team members and treatment acceptance?

Improving teamwork and communications can mean different things to different dental practices.

For instance, in some practices we work with, the doctors or executive team want to learn how to communicate their values and vision to their staff. They’re looking to ensure the team is onboard and everyone is operating on the same page.

Other practices reach out to us because they’re looking to celebrate their successes, improve morale and teamwork or inject some fun into the workday. Our team building programs are a blast!

Patient Communications

Looking to increase treatment acceptance? Exceed patient expectations? Great, we can help with that too!

Effective communication skills are key. But remember, a patient’s path to treatment acceptance doesn’t start chairside. It starts from the very first interaction with your office. Whether that be over the phone or in person.

We can help with whichever phase you’re looking to improve. Maybe it’s: enhancing your phone techniques, developing supportive communication skills between the clinical and administrative team or making sure you don’t sound too ‘salesy’ when going over treatment plans. Whatever area you want to work on, we can create a tailor made program for you.

We Customize for You

Let us lend a helping hand with our custom teamwork and communication workshops. We’ll design them around exactly what you’re looking to accomplish.

Let’s get started by having a conversation. Call us at (248) 792-2700 or email inquiries@mosaicmanagementgroup.com and we’ll schedule a time to discuss.

“Our hygiene department was receiving great online reviews, but still had large blocks of time with no appointments. No one was happy with where we were at statistically compared to what we had read about in journals.  We knew we could do better. I called Jody and Linda for help based on another office manager’s recommendation. They came to our office for a day of effective training in communication and patient handoffs. We had fun, learned new skills, and followed through with our action plan. Now our hygiene team is more profitable than ever.”

Office Manager | Grand Rapids, MI

“I wanted to give the staff a team building day that was both fun and educational. Jody and Linda were exactly what we needed. They delivered an experience that my staff is still talking about! We can’t wait for our next workshop with them!”

Anonymous DDS | Centerville, OH